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Terms & Conditions
Last updated: 13 August 2026
Welcome to Kescar International.
These Terms & Conditions explain the rules that apply when you use our website and purchase products from us. By using our website or placing an order, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
These Terms & Conditions do not affect any legal rights you have as a consumer under UK law.
1. About Kescar International
This website is operated by Kescar International.
Website: https://kescarinternationa.com/
Email: support@kescarinternationa.com
Telephone: (+44) 7495 4798 83
Business address: To be added when available.
For questions about these Terms & Conditions, your order or our products, please contact us using the details above.
2. Who Can Use Our Website
Our website and products are intended for customers aged 18 years and over.
By placing an order with Kescar International, you confirm that you are at least 18 years old.
We currently accept orders from customers who are resident in the United Kingdom.
We may expand our delivery areas in the future. If we begin accepting orders from other countries, we may update these Terms & Conditions to reflect the applicable arrangements.
3. Our Products
We sell wigs and other hair-related products through our website.
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate and helpful.
However, the appearance of a product may vary slightly depending on factors such as:
Your device or screen settings
Lighting and photography
Natural variations in hair
Manufacturing or production variations
These reasonable differences do not affect your legal rights if the product you receive is materially different from its description.
Our products will be supplied in accordance with your statutory consumer rights.
4. Product Availability
We aim to keep product availability information on our website accurate.
However, products may occasionally become unavailable or sell out before our website can be updated.
If you place an order for a product that is no longer available, we will contact you and may:
Offer an alternative product, where appropriate
Cancel the affected order and provide a refund
Take another appropriate action agreed with you
We will not charge you for products that we cannot supply.
5. Product Prices
All product prices displayed on our website are shown in British Pounds Sterling (GBP/£) unless otherwise stated.
The total price payable will be displayed during the checkout process before you complete your purchase.
Where applicable, additional delivery charges will be displayed before you place your order.
VAT status: Our VAT registration status is currently being confirmed. Where VAT is applicable, the appropriate information will be provided at checkout and on your order documentation.
We reserve the right to correct genuine pricing or information errors on our website.
If a product has been displayed at an obviously incorrect price due to an error, we will contact you before processing the order where reasonably possible.
You will have the option to cancel the order if the corrected price is different from the price you expected to pay.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected at the price shown during checkout.
Before submitting your order, you should carefully check:
The products you have selected
Quantity
Delivery address
Contact details
Payment information
Total price
Delivery charges
You are responsible for ensuring that the information you provide is accurate.
We may provide reasonable opportunities for you to correct errors before you submit your order.
7. Order Confirmation and Acceptance
After you place an order, we will normally send an order acknowledgement or confirmation email.
Placing an order does not automatically mean that your order has been accepted by us.
Your order becomes a contract between you and Kescar International when we confirm that we have accepted the order, normally through an order confirmation email.
We may refuse or cancel an order before acceptance where, for example:
A product is unavailable
There is an obvious pricing or product description error
We cannot verify or process your payment
We suspect fraudulent or unauthorised activity
We are unable to deliver to the address provided
There is another genuine reason why we cannot fulfil the order
If we cancel an order after you have already paid, we will arrange an appropriate refund.
8. Payment
We currently accept the following payment methods:
PayPal
Stripe
Bank transfer
Payment must be successfully received before we are required to fulfil your order, except where we expressly agree otherwise.
Bank transfers
If you choose to pay by bank transfer, your order will only be processed once we have received and confirmed the payment.
We may provide payment instructions after you place your order.
If payment is not received within the timeframe communicated to you, we may cancel the order.
9. Payment Security
Payments made through third-party payment providers such as Stripe and PayPal may be processed through their respective secure payment systems.
We do not intentionally store your full payment card details on our own website.
You are responsible for providing accurate payment information and for ensuring that you are authorised to use the payment method provided.
10. Delivery
We currently deliver to customers within the United Kingdom.
Delivery options, costs and estimated delivery information will be displayed at checkout or otherwise communicated to you before or after you place your order, depending on the delivery method selected.
We are currently finalising our delivery arrangements and therefore do not provide a fixed delivery timeframe in these Terms & Conditions.
Any delivery timeframe provided to you should be treated as an estimate unless we specifically agree otherwise.
We will take reasonable steps to dispatch and deliver your order within the timeframe communicated to you.
11. Delivery Delays
Delivery dates and timeframes are estimates unless a specific delivery date has been agreed with you.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
Courier delays
Severe weather
Transport disruption
Postal service disruption
Strikes
Government restrictions
Technical problems
Other events outside our reasonable control
If we become aware of a significant delay, we will take reasonable steps to keep you informed.
Nothing in this section limits any legal rights you may have where goods are not delivered within the timeframe required by law.
12. Incorrect Delivery Information
You are responsible for providing an accurate delivery address and contact information when placing your order.
If you provide an incorrect or incomplete delivery address and the order cannot be delivered as a result, please contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information where possible.
If the order has already been dispatched, we may not be able to change the address.
Where a delivery problem is caused by incorrect information provided by you, additional delivery or re-delivery costs may apply where permitted by law and agreed with you.
13. Receiving Your Order
When your order arrives, we recommend checking the packaging and products as soon as reasonably possible.
If your order appears damaged, incorrect or incomplete, please contact us promptly.
If an item is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory rights, please contact us so that we can investigate and provide an appropriate remedy.
14. Returns and Refunds
Our returns and refunds are explained in our separate Return & Refund Policy.
Our standard policy provides a 30-day return period for eligible products, subject to the conditions described in that policy.
Because we sell wigs and hair products, certain hygiene-related restrictions may apply to products that have been worn, washed, altered or had applicable hygiene seals removed.
Nothing in our Return & Refund Policy or these Terms & Conditions removes or restricts your statutory consumer rights.
15. Faulty, Damaged or Misdescribed Products
If a product is faulty, damaged, not as described or otherwise does not conform to the contract, you may have legal rights to a repair, replacement, refund or another appropriate remedy depending on the circumstances.
We will deal with these situations in accordance with applicable UK consumer law.
We will not use these Terms & Conditions to exclude or reduce your statutory rights.
UK consumer law provides that goods must meet certain standards, including being as described, of satisfactory quality and fit for purpose.
16. Customer Accounts
You can create a customer account on our website to manage your orders and access account-related features.
When creating an account, you agree to:
Provide accurate information
Keep your account information up to date
Keep your password confidential
Take reasonable steps to protect your account
Not allow unauthorised people to use your account
Notify us if you believe your account has been compromised
You are responsible for activity carried out through your account unless the activity occurred because of circumstances outside your reasonable control.
We may suspend or restrict an account where we reasonably believe it has been used fraudulently, unlawfully or in a way that could harm our website or other customers.
17. Website Use
You agree to use our website responsibly and lawfully.
You must not:
Use our website for fraudulent purposes
Attempt to gain unauthorised access to our website or systems
Introduce viruses, malware or other harmful code
Attempt to disrupt or damage our website
Use automated systems to access or scrape our website without permission
Copy or reproduce our website content without permission
Use our website to distribute illegal, abusive or harmful material
Impersonate another person or business
Place orders using false or misleading information
Attempt to interfere with another customer’s account
We may restrict or suspend access to our website where reasonably necessary to protect our business, website, customers or systems.
18. Intellectual Property
Unless otherwise stated, the content on our website belongs to or is licensed to Kescar International.
This may include:
Our logo
Brand name
Product photographs
Website design
Text
Graphics
Videos
Marketing materials
Other website content
You may view and use the website for personal shopping purposes.
You must not reproduce, copy, distribute, modify, sell or commercially exploit our website content without our written permission, except where permitted by law.
19. Third-Party Services
Our website uses third-party services to help us operate our business.
These may include:
WooCommerce
WordPress
Stripe
PayPal
Google Analytics
Meta/Facebook
WhatsApp
Delivery and fulfilment providers
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
We are not responsible for the content, availability or independent practices of third-party websites or services that we do not control.
20. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms and payment services.
These links are provided for convenience.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
You should review the terms and privacy policies of third-party websites before using them or providing personal information.
21. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be:
Available
Error-free
Free from interruptions
Free from viruses or other harmful components
The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.
We will take reasonable steps to restore the website where appropriate.
22. Information on Our Website
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, occasional errors may occur.
This may include errors relating to:
Product descriptions
Product availability
Prices
Images
Delivery information
Website content
If we discover a significant error that affects an order you have placed, we will take reasonable steps to contact you and explain the situation.
Nothing in this section affects your statutory consumer rights.
23. Promotions and Discounts
From time to time, we may offer promotional codes, discounts, sales or other special offers.
Each promotion may have specific terms, such as:
Start and end dates
Eligible products
Minimum order values
One-use limitations
Customer eligibility requirements
Any additional terms will be displayed alongside the relevant promotion.
We reserve the right to correct genuine errors in promotional information.
We will not use promotional terms to remove your statutory consumer rights.
24. Marketing Communications
If you choose to receive marketing communications from us, we may send information about:
New products
Offers
Discounts
Promotions
Hair and beauty updates
Other information about Kescar International
You can unsubscribe from marketing emails at any time.
For more information about how we use personal information, please see our Privacy Policy.
25. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
What personal information we collect
Why we collect it
How we use it
Who we may share it with
How we protect it
Your data protection rights
You can read our Privacy Policy on our website.
26. Our Responsibility to You
Nothing in these Terms & Conditions excludes or limits any responsibility that we cannot legally exclude or limit.
In particular, nothing in these Terms & Conditions excludes or limits your legal rights relating to:
Faulty goods
Goods that are not as described
Goods that are not of satisfactory quality
Goods that are not fit for purpose
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot legally be excluded or limited
Our terms are intended to be fair and transparent and are not intended to remove rights provided to consumers by UK law.
27. Events Outside Our Reasonable Control
We will not be responsible for delays or failure to perform an obligation where this is caused by circumstances that are outside our reasonable control.
Examples may include:
Natural disasters
Severe weather
War
Terrorism
Civil unrest
Strikes or industrial disputes
Government restrictions
Major transport disruption
Internet or telecommunications failures
Significant technical failures
Other circumstances outside our reasonable control
Where such an event occurs, we will take reasonable steps to minimise its impact and keep you informed where appropriate.
This section does not remove any consumer rights that apply to your order.
28. Cancelling an Order
Your rights to cancel an online order are explained in our Return & Refund Policy.
You may have a statutory cancellation right for eligible online purchases, subject to applicable exceptions.
You may also have additional cancellation rights under our voluntary 30-day return policy.
Nothing in these Terms & Conditions prevents you from exercising a cancellation right that you have under UK consumer law.
29. Our Right to Cancel an Order
We may cancel an order in limited circumstances where we have a genuine reason, such as:
The product is unavailable
There is an obvious pricing or description error
Payment cannot be processed or verified
We reasonably suspect fraud
We cannot deliver to the address provided
The order was placed using unauthorised payment information
Circumstances outside our reasonable control prevent fulfilment
If we cancel an order after receiving payment, we will provide an appropriate refund.
We will not use this clause to unfairly cancel an order or avoid our legal responsibilities.
30. Complaints
We want to resolve any problems as quickly as possible.
If you have a complaint about a product, order, delivery or our service, please contact us:
Email: support@kescarinternationa.com
Telephone: (+44) 7495 4798 83
WhatsApp: Available through our website
Please include your order number and enough information for us to understand the issue.
We will review your complaint and work with you to find an appropriate solution.
31. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be necessary because of:
Changes to our business
New products or services
Changes to our website
Changes in technology
Changes in applicable laws or regulations
The latest version will be published on our website with the updated date.
Changes to these Terms & Conditions will not normally affect an order that we have already accepted unless the change is required by law or you agree to it.
We will not use a general right to change these Terms to unfairly alter an agreed contract after you have placed an order. UK guidance warns against terms that give businesses an unrestricted ability to change important contractual terms after agreement.
32. Governing Law
These Terms & Conditions are intended to operate under applicable UK law.
Where legally appropriate, disputes may be dealt with by the courts with jurisdiction under applicable UK law.
Nothing in this section prevents you from relying on mandatory consumer protection rights that apply to you or from bringing a claim in a court where you are legally entitled to do so.
As Kescar International’s precise UK legal jurisdiction has not yet been confirmed, this section will be updated if necessary once the business’s registered location is established.
33. Severability
If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that part will be treated as removed or modified only to the extent necessary.
The remaining provisions will continue to apply.
34. No Waiver
If we do not immediately enforce a particular right under these Terms & Conditions, this does not mean that we have permanently waived that right.
We may still enforce it later where legally permitted.
35. Entire Agreement
These Terms & Conditions, together with the information provided during checkout, our Privacy Policy, Return & Refund Policy and any other terms specifically applicable to a product or promotion, form the basis of the agreement between you and Kescar International for your purchase.
If there is a conflict between these Terms & Conditions and your statutory consumer rights, your statutory rights will prevail.
36. Your Statutory Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights.
For example, goods purchased by consumers must generally be:
Of satisfactory quality
Fit for purpose
As described
These rights cannot simply be removed through our Terms & Conditions.
If you believe a product does not meet these requirements, please contact us so that we can help resolve the issue.
37. Contact Us
If you have any questions about these Terms & Conditions, your order or our services, please contact us.
Kescar International
Website: https://kescarinternationa.com/
Email: support@kescarinternationa.com
Telephone: (+44) 7495 4798 83
WhatsApp: Available through our website
Business address: To be added when available.
We aim to respond to customer enquiries as promptly as reasonably possible.
Kescar International
Last updated: 13 August 2026