Return & Refund Policy

Last updated: 13 August 2026

At Kescar International, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

This Return & Refund Policy explains when you can return an item, how to request a return, who pays for return postage, and how refunds are processed.

This policy applies to purchases made through the Kescar International website.

Nothing in this policy is intended to limit or remove any rights you have under UK consumer law.

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1. Our 30-Day Return Policy

We offer a 30-day return period for eligible products.

If you change your mind about a purchase, you may request a return within 30 days of receiving your order, provided the product meets our return conditions below.

Our 30-day return policy is in addition to, and does not replace, your statutory consumer rights.

For online purchases, UK law generally gives consumers a 14-day cancellation period for eligible goods. If you exercise that statutory cancellation right, you normally have a further 14 days to return the goods. Certain exceptions apply, including certain sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken.

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2. Conditions for Change-of-Mind Returns

To be eligible for a return under our 30-day change-of-mind policy, the product must be:

• Unworn

• Unwashed

• Untangled

• Free from perfume, oils, makeup, styling products or other substances

• In its original condition

• Returned with its original packaging

• Returned with any original tags, labels or protective materials still attached where applicable

• Suitable for resale

Because we sell wigs and hair products, we take hygiene seriously.

Please do not wear, wash, style, cut, colour, alter or otherwise modify a wig or hair product if you intend to return it.

We reserve the right to refuse a change-of-mind return where the product has been used, altered, damaged or returned in a condition that is not suitable for resale, subject always to your statutory rights.

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3. Hygiene-Sealed Products

Some hair products may be supplied with a hygiene or protective seal.

Where a product is sealed for health or hygiene reasons, the statutory cancellation right may no longer apply once the seal has been broken after delivery where the goods are no longer suitable for return for health or hygiene reasons.

If you are unsure whether you can return a particular product, please contact us before opening or using it.

This does not affect your statutory rights if the product is faulty, not as described or otherwise does not conform to the contract.

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4. Products That Cannot Be Returned Under Our 30-Day Change-of-Mind Policy

We may not accept a change-of-mind return where:

• The wig or hair product has been worn

• The product has been washed

• The product has been cut, coloured or chemically treated

• The product has been altered or customised

• The product has been damaged after delivery

• The product has been exposed to perfume, oils, makeup or other products

• The product has been returned without its original packaging where the packaging is necessary to maintain the product’s condition

• A hygiene seal has been removed from a product where the law permits the cancellation right to be excluded

These restrictions do not affect your statutory rights relating to faulty, misdescribed or non-conforming goods.

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5. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer:

• A replacement

• A refund

• Another appropriate remedy

You should not be required to pay the return postage for an item that is faulty, damaged or incorrectly supplied where we are responsible for the problem.

UK consumer law provides protections for goods that are faulty, not as described or otherwise do not meet the required standards. These statutory rights are not removed by this policy.

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6. How to Request a Return

To request a return, please contact us within the applicable return or cancellation period.

You can contact us through:

Email: support@kescarinternationa.com

WhatsApp: Contact us through the WhatsApp option available on our website.

When contacting us, please provide:

• Your full name

• Order number

• Email address used for the order

• Product you wish to return

• Reason for the return

• Photos of the product where relevant, particularly if the item is damaged or faulty

We will review your request and provide you with the next steps.

Please do not send an item back without first contacting us and receiving return instructions.

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7. Return Postage

For a change-of-mind return, the customer is responsible for the cost of returning the item to us.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will handle the return in accordance with your statutory rights and will not require you to bear return costs where we are responsible for the issue.

For statutory cancellation returns, UK rules generally allow the customer to bear the direct cost of returning the goods unless the trader has agreed to pay those costs or failed to provide the required information about them.

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8. Return Address

Our return address will be provided to you when your return request has been approved.

Return address: To be provided.

Please do not send returns to an address obtained from an old order, payment receipt or third-party source unless we have specifically instructed you to do so.

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9. Return Inspection

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.

For our standard 30-day change-of-mind policy, the product should be unworn, unwashed, unaltered and in its original condition and packaging.

If the product has been used or damaged beyond what is reasonably necessary to inspect it, the value of the refund may be affected where permitted by law.

UK consumer rules allow a trader, in certain circumstances, to account for diminished value caused by handling beyond what would reasonably be allowed when inspecting goods in a shop.

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10. Refunds

Once your return has been received and approved, we aim to process your refund within 5 business days.

Refunds will normally be issued using the same payment method used for the original purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

For eligible statutory cancellations, refunds will be made within the timeframe required by applicable UK law. This can include the requirement to refund eligible standard delivery charges, subject to the applicable rules.

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11. Delivery Charges

For a standard change-of-mind return under our 30-day policy, the original delivery charge may not be refundable where the return falls outside the statutory cancellation right or where applicable law permits this.

Where you exercise a statutory cancellation right, we will refund the standard delivery charge where required by law. If you selected a more expensive delivery option than our least expensive standard delivery option, we generally only need to refund the cost of the standard delivery option.

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12. Exchanges

At this time, we do not offer direct exchanges.

If you would like a different product, size or style, you can return the eligible item in accordance with this policy and place a new order for the product you want.

This does not affect your statutory rights where an item is faulty, incorrect or otherwise does not conform to the contract.

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13. Sale and Discounted Items

Sale and discounted products are subject to the same return policy as full-price products, unless a specific exception is clearly stated before you purchase.

Your statutory consumer rights remain unchanged when purchasing a sale or discounted item.

UK consumers have the same legal rights to refunds for sale items as they do for full-price items.

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14. Customised or Altered Products

We currently do not offer custom-made or personalised wigs as part of our standard product range.

If we introduce customised or personalised products in the future, we will provide specific information about whether those products are eligible for cancellation or return before you purchase them.

Certain personalised or custom-made goods can fall within exceptions to the normal statutory cancellation right.

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15. If Your Return Is Rejected

If a return does not meet our standard change-of-mind return conditions, we will explain the reason why the return cannot be accepted.

This may include situations where a product has been worn, washed, altered, damaged or otherwise returned in a condition that does not meet the applicable requirements.

However, we will not use this policy to remove or restrict any statutory rights you may have under UK consumer law.

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16. Proof of Purchase

We may ask you to provide proof of purchase before processing a return or refund.

This could include:

• Your order confirmation

• Order number

• Purchase receipt

• Email confirmation

• Other reasonable evidence that the purchase was made from Kescar International

This helps us locate your order and process your request correctly.

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17. Late Return Requests

If you contact us after our 30-day return period has ended, we may not be able to accept the return under our voluntary 30-day policy.

However, this does not affect your statutory rights.

If you believe the product is faulty, damaged, not as described or otherwise does not conform to the contract, please contact us even if more than 30 days have passed.

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18. Consumer Rights

Nothing in this Return & Refund Policy affects your legal rights as a consumer.

In particular, we do not exclude or limit your rights where goods are:

• Faulty

• Not as described

• Not of satisfactory quality

• Not fit for their intended purpose

• Otherwise not in conformity with the contract

Businesses cannot use terms that unfairly remove or restrict consumers’ legal rights concerning faulty or misdescribed goods.

If you are unsure whether your situation is covered by this policy, please contact us and we will be happy to help.

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19. Contact Us

If you have a question about a return, refund or your consumer rights, please contact us.

Kescar International

Email: support@kescarinternationa.com

Telephone: (+44) 7495 4798 83

WhatsApp: Available through our website

Website: https://kescarinternationa.com/

Return address: To be provided.

We aim to respond to return and refund enquiries as promptly as reasonably possible.

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20. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

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Kescar International
Last updated: 13 August 2026