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Shipping Policy
Last updated: 13 August 2026
At Kescar International, we want your order to arrive safely and on time.
This Shipping Policy explains how we process and deliver orders placed through our website, including our delivery area, processing times, delivery options, tracking, delays and what to do if there is a problem with your delivery.
This policy applies to orders placed through the Kescar International website.
1. Where We Deliver
We currently deliver to addresses within the United Kingdom only.
We may expand our delivery services to other countries in the future. If we begin offering international delivery, we will update this Shipping Policy with the relevant information.
2. Delivery Providers
We may use reputable courier and postal delivery providers to deliver your order.
Depending on your location, order size, delivery service selected and availability, our delivery partners may include:
Royal Mail
Evri
DPD
Yodel
DHL
Other reputable delivery providers
The delivery provider used for your order may vary.
Where appropriate, the courier or delivery service assigned to your order will be communicated to you through your order or shipping confirmation.
3. Order Processing
We are currently finalising our standard order-processing timeframe.
The estimated processing time for your order will be communicated through the website or during the checkout process where applicable.
Processing time refers to the time between receiving and confirming your order and preparing it for dispatch.
Please note that order processing time is different from delivery time.
Orders may take longer to process during particularly busy periods, promotional events, public holidays or circumstances outside our reasonable control.
We will make reasonable efforts to process your order as promptly as possible.
4. Delivery Times
Our standard delivery timeframe is currently being finalised.
Where an estimated delivery timeframe is available, it will be displayed at checkout or communicated to you before or after your order is placed, depending on the delivery option selected.
Any delivery timeframe provided should generally be treated as an estimate rather than a guaranteed delivery date, unless we have specifically agreed otherwise.
We will take reasonable steps to ensure your order is dispatched and delivered within the timeframe communicated to you.
5. Delivery Charges
Our delivery charges are currently being finalised.
Any applicable delivery charge will be clearly displayed during checkout before you complete your purchase.
The amount you pay for delivery may depend on factors such as:
Delivery location
Delivery service selected
Order size or weight
Promotional offers
Other applicable delivery arrangements
We may offer free or discounted delivery promotions from time to time.
Where a delivery promotion applies, the relevant terms will be displayed with the promotion.
6. Express Delivery
We intend to offer an express delivery option.
Where express delivery is available for your location and order, the available service, estimated delivery timeframe and applicable charge will be displayed during checkout.
Express delivery availability may depend on:
Your delivery address
Order processing time
Product availability
Courier availability
The time your order is placed
Selecting an express delivery option does not necessarily mean your order will be dispatched immediately.
7. Tracking Your Order
Where the delivery service provides tracking, we will provide tracking information when it becomes available.
Tracking information may be sent to the email address or other contact details provided when you placed your order.
You can use the tracking information to check the progress of your delivery through the relevant courier’s tracking system.
Please allow some time for tracking information to become active after your order has been dispatched.
8. Working Days, Weekends and Public Holidays
Orders are generally processed on working days.
Weekends and UK public holidays may not count as processing or delivery days, depending on the courier and service selected.
If you place an order during a weekend or public holiday, processing may begin on the next available working day.
Delivery schedules may also vary depending on the courier.
9. Delivery Instructions
Depending on the courier used for your order, you may be able to provide delivery instructions, such as requesting delivery to a safe place or another permitted location.
The availability of these options depends on the courier and the delivery service being used.
Kescar International cannot guarantee that a particular delivery instruction will be available or followed where the courier does not offer or support that option.
10. Someone Not Available to Receive the Order
If nobody is available to receive your order, the courier may:
Attempt delivery again
Leave the parcel in an available safe location
Leave instructions for you to rearrange delivery
Ask you to collect the parcel from a designated location
Take another action permitted under its delivery service
The exact procedure will depend on the courier handling your order.
If the courier provides instructions following an unsuccessful delivery attempt, please follow those instructions promptly.
11. Incorrect Delivery Address
Please carefully check your delivery address before completing your order.
If you realise that you have provided an incorrect or incomplete address, contact us as soon as possible at:
Email: support@kescarinternationa.com
WhatsApp: Available through our website
If your order has not yet been dispatched, we will make reasonable efforts to update the address where possible.
Once an order has been dispatched, we may not be able to change the delivery address.
If an order is returned to us because an incorrect or incomplete address was provided by the customer, additional delivery costs may apply if you ask us to resend the order, where permitted by law.
We recommend checking your address carefully before placing your order.
12. Failed Delivery
If a delivery attempt is unsuccessful, the courier may provide instructions for arranging another delivery attempt or collecting the parcel.
You are responsible for following the courier’s instructions where necessary to receive your order.
If a parcel is returned to Kescar International because delivery could not be completed due to circumstances within the customer’s responsibility, please contact us so we can discuss the available options.
Any additional delivery costs for resending an order may apply where permitted by law.
13. Lost or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate.
You can contact us through:
Email: support@kescarinternationa.com
WhatsApp: Available through our website
Please provide your:
Name
Order number
Delivery address
Tracking number, if available
We may contact the relevant courier to investigate the status of your parcel.
Please allow us reasonable time to investigate the matter and work with the courier to determine what has happened to the shipment.
If an order is confirmed as lost or otherwise not delivered and we are responsible under applicable law, we will provide an appropriate remedy in accordance with your statutory rights.
14. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, please take photographs of:
The outer packaging
Any visible damage
The shipping label
The product
Any damage to the product itself
Please send the photographs to:
support@kescarinternationa.com
or contact us through WhatsApp.
The photographs can help us investigate the issue with the courier and determine the appropriate next steps.
If the product itself is damaged or faulty, your statutory consumer rights continue to apply.
15. Missing or Incorrect Items
If your order arrives and an item is missing or you receive an incorrect product, please contact us as soon as possible.
You can contact us through either:
Email: support@kescarinternationa.com
WhatsApp: Available through our website
Please provide your order number and explain what is missing or incorrect.
Where appropriate, we may ask you to provide photographs of the items and packaging received so that we can investigate the issue.
If we have made an error with your order, we will work with you to provide an appropriate solution in accordance with your statutory rights.
16. Delivery Delays
Although we make reasonable efforts to meet estimated delivery times, delays can occasionally occur.
Delivery may be affected by circumstances such as:
Courier delays
Severe weather
Postal or transport disruption
Public holidays
Strikes or industrial action
High order volumes
Incorrect delivery information
Operational problems
Technical issues
Events outside our reasonable control
If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
Delivery estimates are not guaranteed dates unless expressly agreed otherwise.
Nothing in this section removes or limits your statutory consumer rights if your order is not delivered within the timeframe required by law.
17. Orders Placed During Promotions or Busy Periods
During sales, promotional campaigns, holidays or other periods of unusually high demand, order processing and delivery may take longer than usual.
Where we expect a significant change to normal processing or delivery times, we will try to communicate this before you complete your purchase.
We appreciate your patience during particularly busy periods.
18. Bank Transfer Orders
If you choose to pay for your order by bank transfer, your order will not normally be processed or dispatched until the payment has been received and confirmed.
This means the processing period may begin from the date your payment is confirmed rather than the date you initially placed the order.
Please ensure that you follow the bank-transfer payment instructions provided by Kescar International.
19. Delivery to Safe Places or Neighbours
Some couriers may allow you to provide instructions for delivery to a safe place or neighbour.
These options depend on the courier and the delivery service being used.
If you choose to provide delivery instructions directly to a courier, Kescar International cannot guarantee that the courier will be able to follow those instructions.
Where possible, we recommend using a secure delivery location.
20. PO Boxes
Our ability to deliver to PO Boxes may depend on the delivery provider and service selected.
If PO Box delivery is available, this will be indicated during the ordering or checkout process.
If you are unsure whether we can deliver to your address, please contact us before placing your order.
21. Delivery Restrictions
Some products, locations or delivery addresses may be subject to restrictions imposed by our delivery providers.
If we are unable to deliver an order to your address, we will contact you where reasonably possible to discuss the available options.
If we cannot fulfil an order because delivery to your location is unavailable, we may cancel the affected order and provide an appropriate refund where applicable.
22. Responsibility for Providing Accurate Information
You are responsible for providing accurate information when placing your order.
This includes:
Full name
Delivery address
Postcode
Email address
Telephone number
Any other information reasonably required to deliver your order
Providing incorrect information may cause delays or prevent successful delivery.
If you notice an error in your delivery information, contact us as soon as possible.
23. Delivery and Your Consumer Rights
Nothing in this Shipping Policy affects your statutory consumer rights.
If goods are not delivered within the agreed timeframe or within the timeframe required by applicable UK consumer law, you may have rights to require delivery within an additional appropriate period or, in certain circumstances, cancel the contract and receive a refund.
The Consumer Contracts Regulations provide protections concerning delivery of goods purchased online, including requirements relating to agreed delivery times and delivery without undue delay.
We will always aim to deal with delivery issues fairly and in accordance with applicable UK law.
24. Relationship With Our Other Policies
This Shipping Policy should be read together with our:
Terms & Conditions
Return & Refund Policy
Privacy Policy
These policies work together to explain how Kescar International operates its online store and handles customer orders.
If there is any conflict between this Shipping Policy and your statutory consumer rights, your statutory rights will prevail.
25. Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
Changes may be necessary because of:
New delivery providers
Changes to delivery services
Changes to delivery charges
Changes to delivery areas
Changes to our business
Changes in applicable laws or regulations
When we update this policy, we will change the “Last updated” date at the top of this page.
We recommend checking this page periodically for the latest information.
26. Contact Us
If you have any questions about delivery or your order, please contact us.
Kescar International
Website: https://kescarinternationa.com/
Email: support@kescarinternationa.com
Telephone: (+44) 7495 4798 83
WhatsApp: Available through our website
Business address: To be added when available.
We will do our best to assist you with your delivery enquiry as quickly as reasonably possible.